Information about Returns
Information pertaining to returns and exchanges of Vibram FiveFingers purchased at us.vibram.com can be found below. For returns and exchanges of merchandise purchased at another retailer or website, please contact that retailer directly.
Within 6 weeks of purchase: 100% Satisfaction Guarantee on regularly priced Vibram FiveFingers.
- Any regularly-priced FiveFingers purchased at us.vibram.com can be returned for any reason within 6 weeks of the original purchase date for a full refund, no questions asked
- Not applicable on sale or discounted items.
Within 90 days of purchase: Returns and exchanges of NEW or DEFECTIVE merchandise
- If your FiveFingers are found to have a material or manufacturing flaw, Vibram USA will replace your shoes with a new pair of the item returned. While we are able to provide replacements in alternate sizes, we are not able to replace defective items with a different model than the item returned unless the current model is not available. Please note that our warranty does not cover damage caused by misuse, user error, or excessive wear and tear. Any modifications or alterations made to the design of the shoe will void your warranty.
- All other returns must be in pristine, unworn condition. Regularly priced items may be returned for a refund or exchange, all discounted and sale merchandise may be returned for an exchange only.
- All refunds and price adjustments for exchanges of greater or lesser value will be applied to the credit card used for the original purchase.
Making a Return:
A Return Form is included on the back of your packing list. To make a return, please complete this form and ship your shoes to the warehouse address provided. If you no longer have your packing list, please contact us to obtain another copy of our Return Form.
Shipping your return:
Vibram USA will provide free shipping for returns within the US and Canada. Please call Customer Service at 978-318-0000 x750 to obtain your return shipping label. No shipping services are provided outside of the U.S. and Canada. We are not responsible for returns lost in transit.
After You’ve Sent your Return:
Once your FiveFingers are delivered to our warehouse, please allow between 7 and 10 business days from the date of delivery for inspection and processing of your refund or exchange. Once this is completed, we’ll send an e-mail to the e-mail address you provided on your return form notifying you that your return has been processed.