Information pertaining to returns and exchanges of Vibram FiveFingers, Furoshiki, and Disc Golf purchased at us.vibram.com can be found below.  For returns and exchanges of merchandise purchased at another retailer or website, please contact that retailer directly.

 

Within 6 weeks of purchase: 100% Satisfaction Guarantee on regularly priced Vibram FiveFingers and Furoshiki.

·       Any regularly-priced FiveFingers and Furoshiki purchased at us.vibram.com can be returned for any reason within 6 weeks of the original purchase date for a full refund, no questions asked.

·       Closeout or discounted items are not eligible for a refund.  Any closeout or discounted item may only be exchanged, subject to availability.

 

Within 90 days of purchase: Returns and exchanges of NEW or DEFECTIVE merchandise

·       If your FiveFingers, Furoshiki, or Disc Golf disc are found to have a material or manufacturing flaw, Vibram USA will replace your shoes or disc with a new pair or disc of the item returned. While we are able to provide replacements in alternate sizes, we are not able to replace defective items with a different model than the item returned unless the current model is not available. Please note that our warranty does not cover damage caused by misuse, user error, or excessive wear and tear. Any modifications or alterations made to the design of the shoe or disc will void your warranty.

·       All other returns must be in pristine, unworn, or unused condition.  Regularly priced items may be returned for a refund or exchange, all discounted and sale merchandise may be returned for an exchange only.

·       All refunds and price adjustments for exchanges of greater or lesser value will be applied to the credit card used for the original purchase.

·       Closeout or discounted items are not eligible for a refund.  Any closeout or discounted item may only be exchanged, subject to availability.

 

Return Procedures:

For pristine, unworn, and unused returns

A Return Form is included on the back of your packing list. To make a return, please complete this form and ship your shoes to the warehouse address provided. If you no longer have your packing list, please contact us to obtain another copy of our Return Form.

For warranty returns

In most instances we will not require that you return your defective item to our warehouse but we will require proof your item is defective.  No refunds or exchanges will be issued without approved proof of defect or a return of the item.  Please send the below to our customer service team for review.  If we find that your shoe is defective, we will send your exchange item or issue a refund with no additional action required.  For any questions regarding warranty returns please email or call customer service.

Send the following to inquiry@vibram.com

  • Name
  • Order Number (ex WEB000XXXXX)
  • Item/Style
  • Refund or Exchange?
  • 3 Pictures of defective item including size label, the sole of the shoe, and the defect in the item (please see examples below)

Size Label  (will be inside of the shoe and may be on the tongue, inside the heel, or towards the forefoot)                                    

Sole of Shoe

Defective Item

Shipping your return:

We must receive all pristine, unworn, and unused returns to our warehouse before processing your return or exchange.   Please ship your return with a carrier that can provide tracking and insurance.  We are not responsible for returns lost in transit. 

Please ship all returns to:

Barrett Distribution Centers
Attention:  Vibram Returns
15 Freedom Way
Franklin, MA 02038

After You’ve Sent your Return:

Once your Vibram FiveFingers, Furoshiki, or Disc Golf discs are delivered to our warehouse, please allow between 7 and 10 business days from the date of delivery for inspection and processing of your refund or exchange. Once this is completed, we’ll send an e-mail to the e-mail address you provided on your return form notifying you that your return has been processed.